Last updated: August 14, 2026
30-day first-order satisfaction guarantee
Your first Lezzet order is covered by our satisfaction guarantee. Notify us within 30 days of delivery and choose a refund or replacement. You do not need to return the bag. The guarantee is limited to one claim per customer.
Damaged, missing, or incorrect items
If an order arrives damaged, incomplete, or incorrect, contact us as soon as possible. Include the order number, a short description of the problem, and photos when they can help us resolve it. We will review the order and make it right.
Cancellations and order changes
Contact us as soon as possible if you need to cancel an order or change an address or item. We cannot guarantee a change after fulfillment has started or the order has shipped.
How to request a refund or replacement
Email contact@lezzetcoffee.com with your order number and a brief description of the issue. Approved refunds are returned to the original payment method; your bank or card issuer may need additional time to post the credit.